Shipping
We aim to get your products to you as soon as possible! We are pleased to be able to offer affordable domestic shipping in the U.S. via USPS.
We process and ship orders Monday through Friday excluding weekends and holidays. Shipping times vary but most orders ship within 1-2 business days of the order being placed. An email with tracking number will be sent after the order has been shipped. The cost of shipping will not be refunded in case of returns or exchanges. Please do not hesitate to contact regarding any special shipping requests or changes that need to be made.
In some cases, your order may incur an additional shipping charge. You will be contacted with shipping or cancelation options if this occurs.
Garden Isle Opoly is not responsible for shipping delays caused by third party companies such as USPS.
We reserve the right to cancel any order for any reason before it departs our store, and will contact you for refund options if your order is affected in this way.
What is the return policy?
Online Purchases
If we have sent you a defective item, or the wrong item, please contact us within 5 days and we will send you a pre-paid shipping label for a return to us. We will refund to your original form of payment or send a replacement item as quickly as we can.
If the item you wish to return is not defective please email us for a return authorization within 5 days of delivery. We will send you a pre-paid shipping label for a return to us. We will refund your item to your original form of payment as soon as we receive it. Item must be new and unused and in original packaging to qualify for a refund.
We reserve the right to refuse a return/exchange or to adjust to a partial refund if we deem an item is not in its 100% original and/or resellable condition which may include damages to its packaging.